Frequently Asked Questions
Keep gear in play with our guide to used apparel and repairs.
What is Patagonia Worn Wear?
Worn Wear is our hub for keeping gear in action. We sell used Patagonia clothing and gear that has been traded in by our customers, refurbished, and cleaned to ensure it meets our high quality standards.
What is the condition of Worn Wear items?
Every item undergoes a rigorous inspection. We categorize products into three conditions: 'Excellent' (like new), 'Great' (minor signs of wear), and 'Good' (visible wear but fully functional and repaired).
Can I return a Worn Wear purchase?
Yes, you can return Worn Wear items within 30 days of purchase. Please note that items must be returned via our online portal and cannot be returned to Patagonia retail stores.
How do I trade in my old Patagonia gear?
You can bring your used Patagonia gear to any Patagonia retail store or mail it in. If your items are accepted, you will receive a Worn Wear credit that can be used online or in-store.
Does the Ironclad Guarantee apply to used gear?
Yes, our Ironclad Guarantee covers all Patagonia products, including those purchased through Worn Wear. If you are not satisfied with your item, we will repair it, replace it, or refund your purchase price.
How long does shipping take for used items?
Standard shipping typically takes 3-7 business days. Because our used inventory is unique and processed separately, shipping times may vary slightly from our main retail site.